At Yadka, we strive for satisfied customers. If, for any reason, you are not satisfied with your purchase, you can return the product within 14 days of receipt. Below you will find our return policy:

Return Conditions

• Return Period: You have the right to cancel and return your order within 14 days of receipt without giving any reason.
• Product Condition: The returned product must be in its original condition and packaging, unused and undamaged, with all attached labels and accessories.
• Return Costs: The costs for returning the product are borne by the customer, unless otherwise agreed or in the case of defective products.

Return Process

• Registering a Return: Send an email to info@yadka.com with your order number, the name of the product, and the reason for return.
• Packaging: Carefully package the product to prevent damage during transport.
• Shipping: Send the package to Yadka, Middelweg 14, 5253CA Nieuwkuijk, Netherlands.
• Proof of Shipment: Keep the shipping receipt of your return until your return has been processed.

Refund

• Processing Time: After receiving and inspecting the returned product, we will refund the purchase amount to the payment method you used within 14 days.
• Shipping Cost Refund: Only in case of an error on our part or defective products, will the original shipping costs also be reimbursed.

Exceptions

• Custom-Made Products: Custom-made or personalized products cannot be returned, unless there is a manufacturing defect.
• Hygiene Products: For hygiene reasons, certain products, such as belts worn directly on the skin, cannot be returned if the packaging has been opened.

Complaints and Defects

If you have received a defective or incorrect product, please contact our customer service as soon as possible via info@yadka.com. We will work with you to find a suitable solution, such as a replacement product or a full refund.

Contact Information

Yadka, Middelweg 14, 5253CA Nieuwkuijk, Netherlands. Email: info@yadka.com. Phone number: +31 (0) 6 27 589 010.